FAQ

  • FAQ

Frequently Asked Questions

Q. When was this property established?

A.
IZUYASU was established in1839.

Q. Is there a curfew?

A.
Yes, there is. We lock our front door at 11pm.

Q. What time is check-in?

A. 
Check-in start from 3 pm. Guest can leave their luggage even before check-in time. Please finish check-in by 9pm.

Q. How far is station from IZUYASU?

A.
IZUYASU is 10 minutes walk from Kyoto station. IZUYASU is facing Higashinotouin street.

Q. Can you keep our luggage?

A.
Yes, we can keep your luggage before check-in, or after check-out.

Q. Is there a parking lot?

A.
Yes, there is parking lot. Please let us know upon booking if you will need parking lot.

Q. How early can I book room?

A.
Reservation is available 6 month prior to your check-in date.
 
Q. Is there a toilet in each room?

A.
There is a toilet in every room.

Q. Is there a bathroom in each room?

A.
There are 3 family bathroom in IZUYASU. *Please note that there is no bathroom in the room.

Q. How is amenities in the room?

A.
We provide Yukata, Pajamas, Face towel, Bath towel, Toothbrush, Hairbrush, Soap, Shaver, Socks, Shower cap, Cotton swobs, Hairdryer.

Q. Which room is facing garden?

A.
Room "Shin" and "Kou" located at 1st floor. From room "You", "Se" and "Yuki", you can look down at the garden from 2nd floor. 

Q. Which room is located on 2nd floor?

A.
"Ki", "Zui", "You", "Se", "Yuki"

Q. Can we request quiet room?

A.
As this building was built in 1839, and it's wooden building, noise from outside cannot be blocked completely. Thank you for your understanding.

Q. Is there a TV?

A.
We do not have TV in the room. If you would like to have TV in the room, please request upon booking.

Q. Is there a hanging scroll or flower in the room?

A.
We have both hanging scroll and flower in bedroom. 

Q. Is massage available?

A.
Yes it is. It might not be available depending on other reservation, so please book in advance.

Q. What time is dinner?

A. <For staying guest>

Dinner starts from 7pm. For breakfast, guest can choose time from 7am to 8:30.

<For visitors only booking lunch or dinner>
Lunch time is from 11:30 to 14:00, please let us know what time when making reservation. (Please note that check-in starts from 15:00) Dinner starts from 7pm.

Q. About allergy / Vegan / Vegetarian

A.
We can arrange menu for you. Please let us know your meal preference when booking.

Q. About meal menu

A. 
Dinner is Kaiseki, Japanese multi dishes course menu. As we use daily fresh ingredient, menu changes everyday.

Q. Can we have dinner at the counter table?

A.
Please request when making reservation. Please note that we have limited seats and seats might be full already.

Q. About group reservation?

A.
 We can accommodate up to 20 people. For group with more than 20 people, we are afraid that we cannot accommodate due to building's durability.

Q. Can I book by myself?

A. 
Yes, you can.

Q. Can you arrange something for anniversary such as birthday or honeymoon?

A.
For lunch or dinner, we can provide complimentary your choice of red wine, white wine or sparkling wine, one bottle per couple.

Q. Can we book bath time in advance?

A.
We do not accept any booking. Please feel free to use any available bath at the time.

Q. How is family bathroom?

A.
It is private bathroom that everybody can access. Please make sure to lock the door when you are using.

Q. How many bathrooms in IZUYASU?

A.
There are 3 bathrooms in total.

Q. Until when can we use bathroom?

A.
Guest can use bathroom until 11pm.

Q. Can we use bathroom in the morning?

A.
Guest can only use shower in the morning.